Terms & Conditions

* End of Season Sale is across our Southern Hemisphere site only. Not all styles are part of this offer, selected styles only. Orders below $50 will incur shipping fees. This offer is for a limited time only. 

Delivery Policy

Delivery Policy for Unreal Fur

If you live in Australia delivery is free of charge for all orders over AUD$50.00.

For any recipient outside of Australia, all orders over $300.00 is free of charge.

Please note we do not deliver to PO Boxes outside of Australia

Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national Custom laws. Please contact your customs department for more information on duties and taxes before you place your order.

Order deadline and delivery times

We undertake to dispatch your order the same day if the order is placed before 12:00 noon local time. Orders placed online after 12:00 noon will be dispatched on the next available business day. Goods should be received within 2-8 business days depending on location. 

Delivery destinations

All our products can be delivered worldwide.  Please note we do not deliver to PO Boxes.

Weekend deliveries

Orders placed over the weekend will be dispatched on the following Monday. Note that Unreal Fur and its postage partners do not deliver on weekends.

Recipient not home

If you are not home to receive your package, a calling card will be left at the door or in the letterbox with pick up details from the local post office or depot.

 

Returns Policy

Returned merchandise and refund policy

We understand that online shopping can be hard!  The colour might not quite be right for your skin tone, or maybe the fit isn't quite right for your body shape.  To help make your shopping experience easier we are happy to exchange or credit your goods within 7 days of delivery.

All returned items must be returned new, unused, undamaged and in original packaging.  Unreal Fur may return any worn, damaged or altered items to the customer and a return of exchange may not be issued.

Please note that computer monitors can vary! We endeavour to display our colours as accurately as possible however we cannot guarantee that your monitor will display the colour completely accurately.

We can make a direct exchange if your new item is the exact value of the original purchase.  If you wish to exchange for an item with a different value, we will credit your original payment back to you and a new order will need to be made through www.unrealfur.com.

Please note for all international orders, items can be returned or exchanged within 14 days of delivery.

Please note all shipping charges are non-refundable. All garments are to be returned at the customer’s expense. Shipping may be reimbursed at the discretion of Unreal Fur for faulty garments.

Please note orders placed for sale items are final, they are non-refundable and cannot be exchanged.  Please choose carefully.

International Orders: Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national Custom laws. Should the garment be returned to Unreal Fur, only the garment price will be refunded. Please contact your customs department for more information on duties and taxes.

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us here. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.

We advise all our customers to review this policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.

Privacy policy

Privacy Policy for Unreal Fur

Personal Information

  • It is our usual practice to collect personal information directly from you.
  • Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories.
  • We do not collect personal information about you if you only browse this website. This website only uses session cookies during a search query of the website. When you close your browser the session cookie is destroyed and no personal information is kept which might identify you to us in the future.

Uses

  • We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.
  • Our database is for our eyes only; we do not intend to share it with other organisations. We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:
    • you have consented;
    • you'd expect us to or we have told you we will;
    • it is required or authorised by law ;
    • it will prevent or lessen a serious and imminent threat to somebody's life or health; or
    • The disclosure is reasonably necessary for law enforcement or for the protection of public revenue.
  • We analyse non-identifiable website traffic data to improve our services.

Your choices

  • You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.
  • If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.

Important information

Unreal Fur is bound by the Information Privacy Principles of the Privacy Act 1988 (Cth).

Our website follows the Privacy Commissioner's Guidelines for Federal and ACT Government Websites.

How to contact us 

If you wish to access the information we have which applies to you or if you have any further queries in regards to Unreal Fur’s privacy policy you can contact our Privacy Officer by email here, by phone: +61398188292 or by mail: 41 Grosvenor St, Abbotsford, 3067, VIC, Australia.

 

Security

Security capabilities and policy for transmission of payment card details

Protecting your personal information is a priority for Unreal Fur. We use Secure Sockets Layer (SSL) technology to protect the security of your on-line order information. The SSL encrypts all information you input before it is sent to us.

While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect personally identifiable information off-line. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information.

What information do we collect and how do we use it? 

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card.  This allows us to process and fulfil your order successfully.  It also helps us in maintaining your account.

Credit Card Details

All credit card payments are processed securely through the NAB Payment Gateway.  Payment by credit card is the fastest way to receive your order as there is no clearance delay. Unreal Fur does not store any credit card information on our servers.

What about Cookies? 

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.  Our cookies do not contain any personally identifying information.  They allow you to place your online order and to login once you are subscribed.  Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.  You will need cookies enabled to use the Unreal Fur website.

Your Consent

By using our website, you consent to the collection and use of this information by Unreal Fur.  If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment Gateway Info

Our payment options presently available are limited but, most importantly, safe and secure.  We offer Credit Card processing and Card payments are made directly through our 128 bit SSL Encryption software to insure your personal details are kept safe.  None of your payment details are stored - this ensures you will be happy with the security of your transaction.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Unreal Fur and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Unreal Fur's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.