Shipping & Returns

Delivery Policy:

We are pleased to offer free express delivery via DHL or Australia Post (for PO boxes/parcel lockers) for all orders shipped to Australian addresses.

We are also pleased to offer free delivery for all international orders. All international orders are shipped via our courier service DHL Express.

Once your order has been placed, a confirmation email will be sent to your email confirming your order. Once your order has been shipped, you will receive a delivery confirmation email complete with all tracking information so you can follow your parcel on its journey to you.

Please note we do not deliver to PO boxes outside of Australia.

Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Please contact your customs department for more information on duties and taxes before you place your order.

Order and delivery times:
We will endeavour to offer same day dispatch for all orders placed before 12pm AEST. Orders placed online after 12pm will be dispatched on the next available business day. For Australian orders, your order should be delivered within 1-4 working days, depending on location. For international orders, your order should be received within 3-8 working days.

Delivery destinations:
All our products can be delivered worldwide.  Please note we do not deliver to international PO boxes.

Weekend deliveries:
Orders placed over the weekend will be dispatched on the following Monday, as Unreal Fur and our postage partners do not deliver on weekends.

Recipient not home:
If you are not home to receive your package, a calling card will be left at the door or in the letterbox with pick up details from the local post office or depot, or details on how to arrange a convenient redelivery time and location.

 

Returns Policy:

Returned merchandise and refund policy:

We understand that online shopping can be hard!  The colour might not quite be right for your skin tone, or maybe the fit isn't quite right for your body shape. Unreal Fur is happy to offer an exchange, credit note or refund for all full priced purchases, within 7 days of the purchase date for Australian orders and within 14 days of the purchase date for international orders.

All returned items must be returned new, unused, undamaged, with all tags attached and in original packaging.  Unreal Fur may return any worn, damaged or altered items to the customer and a return of exchange may not be issued. Please note orders placed for sale items are final, they are non-refundable and cannot be exchanged.  Please choose carefully.

Please note that computer monitors can vary! We endeavour to display colours as accurately as possible however we cannot guarantee that your monitor will accurately depict the correct colour.

We can make a direct exchange if your new item is the exact value of the original purchase.  If you wish to exchange for an item with a different value, we will credit your original payment back to you and a new order will need to be made through www.unrealfur.com.

Please note this policy does not extend to faulty garments. Under the Australian Consumer Law we are required to repair, return or credit all faulty goods. Please email accounts@unrealfur.com.au if you have a faulty garment and we will contact you directly to rectify your issue as quickly as possible.

Please note all shipping charges are non-refundable. All garments are to be returned at the customer’s expense. Shipping may be reimbursed at the discretion of Unreal Fur for faulty garments. Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national Custom laws. Should the garment be returned to Unreal Fur, only the paid price of the garment will be refunded to you. Please contact your customs department for more information on duties and taxes.

How to return an item:

Australian returns: Unreal Fur offers an exchange, online credit note or refund for all new and unworn full priced items with all tags attached within 7 days of the purchase date.

If you would like to return or exchange an unsuitable item, please follow the below steps:

1. Send an email through to accounts@unrealfur.com.au, listing your contact details, order number, item, whether you would like to exchange/return/credit, and the reason for your return, within 7 days of your purchase date.

2. Unreal Fur will respond to your email to confirm your return, and send you through a Return Authorisation number and our delivery address for your return. Please do not send your garment back without emailing us first, as this may lead to your return not being correctly processed.

3. Please carefully package up your new/unworn garment with all tags attached; items must be returned to us in the same new condition in which they were delivered. Please ensure that your RA number is clearly written in/on the parcel, along with your contact details and order number.

4. Please note that all return shipping charges are the responsibility of the customer. Unreal Fur does not cover any return postage costs. Please use a service with tracking so we can follow your delivery; Unreal Fur cannot be liable to refund any items that go missing in the post.

5. Once your return has been received at our head office, we will check it over to ensure it complies with our requirements, and once confirmed we will process your refund, send out your exchange or issue you with your online credit voucher via email. All refunds will be processed via your original method of payment, and can take 1-5 days depending on your financial institution.

International Orders: Unreal Fur offers an exchange, online credit note or refund for all new and unworn full priced items with all tags attached within 14 days of the purchase date.

Unreal Fur is pleased to offer FREE RETURNS for all international orders via our courier service DHL Express, to offer you peace of mind when purchasing.

If you would like to return or exchange an unsuitable item, please follow the below steps:

1. Send an email through to accounts@unrealfur.com.au, listing your contact details, order number, item, whether you would like to exchange/return/credit, and the reason for your return, within 14 days of your purchase date.

2. Unreal Fur will respond to your email to confirm your return, and send you through a Return Authorisation number and a DHL return waybill for your return. Please do not send your garment back without emailing us first, as this may lead to your return not being correctly processed.

3. Please carefully package up your new/unworn garment with all tags attached and print out your DHL paperwork; items must be returned to us in the same new condition in which they were delivered. Please follow the instructions on how to complete your return and book your shipment that were supplied to you via email.

4. Once your return has been received at our head office, we will check it over to ensure it complies with our requirements, and once confirmed we will process your refund, send out your exchange or issue you with your online credit voucher via email. All refunds will be processed via your original method of payment, and can take 1-5 days depending on your financial institution.

Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid purchase price of the garment will be refunded. Please contact your customs department for more information on duties and taxes.

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us here. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.

We advise all our customers to review this policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.