SHIPPING & DELIVERY POLICY:
Order and delivery times:
Please note we are not responsible for the delivery date of your order. We try to give customers an estimated date of arrival however cannot guarantee a confirmed date of delivery.
Orders placed over the weekend will be dispatched on the following Monday, as Unreal Fur and our postage partners do not deliver on weekends.
Recipient not home:
If you are not home to receive your package, a calling card will be left at the door or in the letterbox with pick up details from the local post office or depot, or details on how to arrange a convenient redelivery time and location.
What is our returns policy?
We will only offer an exchange or refund of your goods within 14 days of delivery. Please note goods must to be in an unworn, unused and originally packed state. We will only accept returns sent in a satchel (as per their arrival) unless specified differently via our customer service team. We will not accept a return which is sent in a box or any other non- approved format.
Please email email@example.com and our customer service team will advise if we are able to return or exchange your goods. We will organise a DHL return slip to be placed on the original packaging and sent back to our warehouse.
WE WILL NOT RETURN AN ITEM WHICH IS PART OF OUR FLASH OFFER, END OF SEASON SALE, BOXING DAY SALE OR ANY OTHER FLASH SALE PROMO. PLEASE READ OUR T&C's CAREFULLY PRIOR TO PURCHASE.
SALES ARE FINAL ON SALE ITEMS AND WILL NOT BE REFUNDED OR EXCHANGED PLEASE CHOOSE CARFULLY.
RETURNING YOUR GARMENT:
How to return an item:
If you would like to return for an unsuitable item, please follow the below steps:
1. Send an email through to firstname.lastname@example.org, listing your contact details, order number, item, whether you would like to exchange or return, and the reason for your return, within 7 days of your purchase date.
2. Unreal Fur will respond to your email to confirm your return, and provide our delivery address for your return. Please do not send your garment back without emailing us first, as this may lead to your return not being correctly processed.
3. Please carefully package up your new/unworn garment with all tags attached; items must be returned to us in the same new condition in which they were delivered. Please ensure that a copy of your original invoice is enclosed aswel as the new pro forma invoice which will be sent with your DHL returns slip. Please ensure as stated above your goods are sent back in a satchel. Boxes will not be accepted.
4. Please note that all return shipping charges are the responsibility of the customer. Unreal Fur does not cover any return postage costs. Please use a service with tracking so we can follow your delivery; Unreal Fur cannot be liable to refund any items that go missing in the post.
5. Once your return has been received at our head office, we will check it over to ensure it complies with our requirements, and once confirmed we will process your refund, send out your exchange or issue you with your online credit voucher via email. All refunds will be processed via your original method of payment, and can take 1-5 days depending on your financial institution.
EXCHANGING YOUR GARMENT:
Exchanging for a different size:
We can make a direct exchange if your item is the exact value of the original purchase. If you wish to exchange for a different size in the same colour or shape please email email@example.com with your invoice information. We will provide you with the a DHL returns slip and pro forma commercial invoice to have the goods sent back to us. Once we receive the goods back to our warehouse we will organise the exchange to be shipped out and send through tracking information.
Exchanging for a different style:
If you wish to exchange for an item with a different value, you will need to email firstname.lastname@example.org with your request and we can either charge the difference to your card or organise payment via the phone or paypal.
Please note this policy does not extend to faulty garments. Under the Australian Consumer Law we are required to repair, return or credit all faulty goods. Please email email@example.com if you have a faulty garment and we will contact you directly to rectify your issue as quickly as possible.
Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid price of the garment will be refunded to you. Please contact your customs department for more information on duties and taxes.
International Orders – Southern Hemisphere
DUTIES & TAXES
Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid purchase price of the garment will be refunded. Please contact your customs department for more information on duties and taxes.
We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us here. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
We advise all our customers to review this policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.