SHIPPING & DELIVERY POLICY:
Order and delivery times:
Please note we are not responsible for the delivery date of your order. We try to give customers an estimated date of arrival however cannot guarantee a confirmed date of delivery.
Orders placed over the weekend will be dispatched on the following Monday, as Unreal Fur and our postage partners do not deliver on weekends.
Recipient not home:
If you are not home to receive your package, a calling card will be left at the door or in the letterbox with pick up details from the local post office or depot, or details on how to arrange a convenient redelivery time and location.
What is our returns policy?
We will only offer an exchange or refund of your goods within 7 days of delivery. Please note goods must to be in an unworn, unused and originally packed state. We will only accept returns sent in a satchel (as per their arrival) unless specified differently via our customer service team. We will not accept a return which is sent in a box or any other non- approved format.
Please email email@example.com and our customer service team will advise if we are able to return or exchange your goods.
WE WILL NOT RETURN AN ITEM WHICH IS PART OF OUR FLASH OFFER, END OF SEASON SALE, BOXING DAY SALE OR ANY OTHER FLASH SALE PROMO. PLEASE READ OUR T&C's CAREFULLY PRIOR TO PURCHASE.
SALES ARE FINAL ON SALE ITEMS(Located in our sale section) AND WILL NOT BE REFUNDED OR EXCHANGED PLEASE CHOOSE CARFULLY.
RETURNING YOUR GARMENT:
How to return an item:
If you would like to return for an unsuitable item, please follow the below steps:
1. Send an email through to firstname.lastname@example.org, listing your contact details, order number, item, whether you would like to exchange or return, and the reason for your return, within 7 days of your purchase date.
2. Unreal Fur will respond to your email to confirm your return, and provide our delivery address for your return. Please do not send your garment back without emailing us first, as this may lead to your return not being correctly processed.
3. Please carefully package up your new/unworn garment with all tags attached; items must be returned to us in the same new condition in which they were delivered. Please ensure that a copy of your original invoice is enclosed in/on the parcel. Please send through tracking for your goods. Please ensure as stated above your goods are sent back in a satchel. Boxes will not be accepted.
4. Please note that all return shipping charges are the responsibility of the customer. Unreal Fur does not cover any return postage costs. Please use a service with tracking so we can follow your delivery; Unreal Fur cannot be liable to refund any items that go missing in the post.
5. Once your return has been received at our head office, we will check it over to ensure it complies with our requirements, and once confirmed we will process your refund, send out your exchange or issue you with your online credit voucher via email. All refunds will be processed via your original method of payment, and can take 1-5 days depending on your financial institution.
EXCHANGING YOUR GARMENT:
Exchanging for a different size:
We can make a direct exchange if your item is the exact value of the original purchase. If you wish to exchange for a different size in the same colour or shape please email email@example.com with your invoice information. We will provide you with the address for exchange- you will then need to organise to have the goods sent back to us via post with tracking. Once we receive the goods back to our warehouse we will organise the exchange to be shipped out and send through tracking information.
Exchanging for a different style:
If you wish to exchange for an item with a different value, you will need to email firstname.lastname@example.org with your request and we can either charge the difference to your card or organise payment via the phone or paypal.
Please note this policy does not extend to faulty garments. Under the Australian Consumer Law we are required to repair, return or credit all faulty goods. Please email email@example.com if you have a faulty garment and we will contact you directly to rectify your issue as quickly as possible.
Please note all shipping charges are non-refundable. All garments are to be returned at the customer’s expense. Shipping may be reimbursed at the discretion of Unreal Fur for faulty garments. Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid price of the garment will be refunded to you. Please contact your customs department for more information on duties and taxes.
Unreal Fur is bound by the Information Privacy Principles of the Privacy Act 1988 (Cth).
Our website follows the Privacy Commissioner's Guidelines for Federal and ACT Government Websites.
How to contact us
Security capabilities and policy for transmission of payment card details
Protecting your personal information is a priority for Unreal Fur. We use Secure Sockets Layer (SSL) technology to protect the security of your on-line order information. The SSL encrypts all information you input before it is sent to us.
While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect personally identifiable information off-line. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.
Credit Card Details
All credit card payments are processed securely through the NAB Payment Gateway. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Unreal Fur does not store any credit card information on our servers.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Unreal Fur website.
Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card processing and Card payments are made directly through our 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Unreal Fur and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Unreal Fur's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.