Returns Policy

 

We accept returns and exchanges on full priced items within 7 days of delivery, subject to the following conditions:

  • Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. Returned garments will be quality control inspected before processing a refund.
  • We must be contacted within 7 days of delivery, along with the original proof of purchase or order number. We recommend trying on all purchases immediately to ensure that any returns can be made within the designated returns timeframe.

 

REQUESTING A RETURN

To request a return, please click here.

 

REFUNDS

Full priced items are eligible for refunds, subject to the above conditions. Please note all shipping charges are non-refundable, only the paid price of the garment will be refunded.

 

EXCHANGES

For all international orders, we are currently unable to process exchanges. Exchanges are only available for Australian customers.

International customers are kindly asked to submit a return and select store credit, which can then be used to repurchase your desired item.

 

SALE ITEMS

Sale items or items purchased during a promo are eligible for exchanges and store credits, unless marked 'final sale'. Refunds will not be accepted on any sale item unless faulty.

Items marked 'final sale' cannot be returned or exchanged. All sales are final.

If you are unsure of your size, please email info@unrealfur.com.au and our customer service team will be more than happy to assist.

 

FAULTY GARMENTS

Please note this policy does not extend to faulty garments. Under the Australian Consumer Law, we are required to repair, return or credit all faulty goods.

Please email info@unrealfur.com.au if you have a faulty garment and we will contact you directly to rectify the issue as quickly as possible.

 

RETURN SHIPPING

  • US orders: a return shipping label can be provided for $12 USD. Payment will be deducted from your refund or store credit.
  • UK orders: a return shipping label can be provided for £26 GBP. Payment will be deducted from your refund or store credit.
  • Rest of World: a return shipping label can be provided for $45.00. Payment will be deducted from your refund or store credit.

 

DUTIES & TAXES

Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid purchase price of the garment will be refunded/credited.