Refund policy
- Full priced items - eligible for refunds and exchanges
- Sale items - eligible for exchanges and store credits, unless marked as 'final sale'
- Final Sale items - cannot be returned
RETURN CONDITIONS
- Return and exchange requests must be made within 7 days of your order being delivered
- Returned items must be unused and in the same unworn condition that you received it. It must also be in the original packaging with tags attached.
- Only full priced items can be returned for refunds. Sale items can be exchanged unless marked 'final sale'
HOW TO RETURN OR EXCHANGE
- Email info@unrealfur.com.au within 7 days
- Our team will provide you with instructions to return your garment
- Return shipping labels are available for US and UK locations, for $12 USD / £10 GBP
- Once your return item is received, our team will assess that its quality meets the conditions outlined above.
- Once approved you will be notified via email
- Refunds: your refund will be processed via your original payment method. Please allow some days for funds to come through to your account.
- Exchanges: you will receive a store credit to use for your preferred item.
- If a return shipping label was provided, $12 USD / £10 GBP will be deducted from your refund or store credit.
RETURN SHIPPING
- US orders: a return shipping label can be provided for $12 USD. Payment will be deducted from your refund or store credit.
- UK orders: a return shipping label can be provided for £10 GBP. Payment will be deducted from your refund or store credit.
- Rest of world: customers are responsible for return shipping. We suggest considering using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Our policy lasts 7 days. If 7 days have gone by since your purchase has arrived, unfortunately we can’t offer you a refund or exchange unless item is faulty.