FAQ

All sizes can vary style to style due to the fur length and
garment structure. You can find garment dimensions and size guides listed on
our product pages.

As our coats and jackets are generally not fitted garments,
our customers can fit more than one size (handy if your chosen size is sold
out). We also recommend consulting our size
recommendation tool where you can input specific measurements to find your most suitable size. This tool is found on the product pages.

For any other size-related enquiries, please contact our customer care team via email: info@unrealfur.com.au and we will do our best to assist you.

Find our newsletter sign up at the bottom of each page.

Please check your junk mail / spam folders. It is an automated email so it can occasionally end up as junk. Next, ensure you have correctly typed your email address.

Some of our most popular products can run out very quickly, which is why we encourage you to be quick and get in before everyone else. Alternatively, use our search by category function to see if there is a similar style you might like to purchase instead. For restock information about a particular product please email us at info@unrealfur.com.au.

If something is wrong with your order, whether it be the wrong item or something is missing please email us at info@unrealfur.com.au. Please contact us as soon as possible as orders are usually dispatched on the same day, once it leaves our warehouse we are unable to assist.

Select the product/s you wish to purchase, click on “Add to Cart”. You can add as many items as you want, just keep browsing and adding. When you are ready to purchase, click on “Checkout” to complete your order.

Please follow the “Forgotten Password” instructions on the Member’s Sign Up page. For security reasons we cannot send your current password to your email address

All items are in stock unless SOLD OUT is displayed. If a certain size is out of stock, we will note this next to the size.

Unfortunately once you have placed your order it cannot be amended and combined with another order.

After you have placed your order we will send you an email confirmation. Your card will be debited at time of purchase.

We undertake to dispatch your order the same day if the order is placed before 12pm local time. Orders placed online after 12pm will be dispatched on the next available delivery day. Estimated delivery times are to be used as a guide only, please allow 2-8 working days for your order to be processed and delivered. Unreal Fur is not responsible for any delays caused by destination customs clearance processes.

You will have to contact your bank to find out why your card has been declined.

Whilst we endeavour to ensure all orders are processed correctly, unfortunately errors can occasionally occur. In this case our system showed available stock when you placed the order, but when our warehouse went to process the item for you there was no stock available. In this rare instance we have to cancel the item from the order and we will refund you for the item. If you would like to see if the item is coming back in stock please email us at info@unrealfur.com.au.

1. Our promotions cannot be combined with any other offer.
2. Promotional codes are not valid during Sale periods.
3. Loyalty vouchers and Gift vouchers are accepted during Sale periods.

To remove yourself from our mailing list and no longer receive our newsletters with information, offers and promotions, simply click the unsubscribe link at the bottom of the newsletter email. If you are having any difficulties unsubscribing please contact us at info@unrealfur.com.au.

To track your order please contact us at info@unrealfur.com.au. Please note our warehouse is open between 8am and 4.30pm AEST- Monday to Friday, please be patient if you place an order after hours. All orders placed after hours will be shipped the next business day.

We have a network of couriers (including DHL and Couriers Please). Orders to PO boxes and parcel lockers will be shipped via Australia Post.

Unreal Fur now ships worldwide! To inquire about a specific destination or delivery time, please contact info@unrealfur.com.au

Yes within Australia. Please note we do not deliver to PO Boxes outside of Australia. All orders which are shipped to PO Boxes or Postal Lockers are shipped via Australia Post

Yes.

Taxes and duties will be calculated and displayed at checkout.

Unfortunately you can only ship to one address per order.

Unfortunately not. We express post DHL Couriers, but please allow 2-8 working days for your parcel to arrive as our warehouse has to process and dispatch your order.

Yes someone will need to be present to collect your order. If no one is available to collect your order a calling card will be left at the door or in the letterbox with collection details.

Unfortunately we cannot redirect your order. Please ensure you provide a suitable shipping address.

Unfortunately once you have placed your order it cannot be amended and combined with another order. 

It is a top priority for us to keep your personal information private and confidential.  Please rest assured that we will not use your personal information for any purposes other than those outlined in our privacy policy.

After you have placed your order we will send you an email confirmation.  Your card will be debited at time of purchase.

We undertake to dispatch your order the same day if the order is placed before 12:00 noon local time. Deliveries will be made to most addresses by 5:00pm the following day provided they are within the delivery network. Orders placed online after 12:00 noon will be dispatched on the next available delivery day.  Estimated delivery times are to be used as a guide only, please allow 2-8 working days for your order to be processed and delivered.  Unreal Fur is not responsible for any delays caused by destination customs clearance processes.

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag and previous purchases. You do not need to worry about cookies, they are designed to make your shopping experience easier. Most browsers are automatically set up to accept cookies

Gift vouchers cannot be refunded.

You will have to contact your bank to find out why your card has been declined.

Whilst we endeavour to ensure all orders are processed correctly unfortunately some mistakes go under the radar. In this case our system showed available stock when you placed the order, but when our warehouse went to process the item for you there was no stock available. In this rare instance we have to cancel the item from the order and we obviously will not charge you for the item/will refund you if charges have been made. If you would like to see if the item is coming back in stock please email us at info@unrealfur.com.au.

Unfortunately, our promotions cannot be used in conjunction with any other offer.

Any discount code applicable at our checkout will NOT be eligible for use on an item that is already on sale.

To remove yourself off our mailing list and no longer receive our newsletters with information, offers and promotions, simply click the unsubscribe link at the bottom of the newsletter email.If you are having any difficulties unsubscribing please contact us at info@unrealfur.com.auo

We will exchange or refund your goods within 7 days of delivery, subject to terms and conditions. Please note goods need to be in an unworn, unused and originally packed condition.

DURING FLASH SALE OFFERS, END OF SEASON SALES, BOXING DAY SALES OR ANY OTHER FLASH SALE PROMO, WE WILL NOT OFFER REFUNDS FOR CHANGE OF MIND. PLEASE READ OUR T&C's CAREFULLY PRIOR TO PURCHASE. SALES ARE FINAL ON SALE ITEMS AND WILL NOT BE REFUNDED. AN EXCHANGE OR CREDIT NOTE MAY BE OFFERED.

See our full returns policy here. Please email info@unrealfur.com.au and our customer service team will advise if we are able to return or exchange your goods.

You can return an item to Unreal Fur using any postal service. Although you must obtain our approval before sending to us.

Please return to:

Returns - 41 Grosvenor St,

Abbotsford VIC 3067

Australia

Please note it is very important that when you return an item we know the order number it relates to, your details and whether you want a refund or an exchange. It can take up to 7 days for us to receive your return if sent within Australia, depending on which postal service you use. Once we receive the goods we will inspect and process them within 24 hours. Any refund will automatically be issued to the card used to make the original purchase and we will let you know via email.

Please ensure the goods are sent back in their original packaging with all tags attached. Please note all shipping charges for returns and exchanges are non-refundable. All garments are to be returned at the customer’s expense.

We will email you and let you know as soon as our warehouse has processed your returned goods. If you do not receive an email from us within 10 days of posting your parcel back to us, please email us at info@unrealfur.com.au.

We will get back to you as soon as possible. Please note your tracking number so we can assist to track your parcel if necessary.

Gift vouchers cannot be refunded.

We accept the following forms of payment

• Credit card
• PayPal
• Afterpay
• Zip Pay
• Klarna
• Laybuy

Learn more about Klarna here.

Protecting your personal information and credit card details is top priority for Unreal Fur. We use SSL technology to protect the security of your online order information. All credit card payments are processed securely through a Payment Gateway. Payment by credit card is the fastest way to receive your order as there is not clearance delay. We do not store any credit card information on our servers.

For more information on our terms and conditions click here.

For any additional enquiries, please email us at info@unrealfur.com.au. Enquiries will usually be answered between 1-2 business days.