We accept returns and exchanges on full priced items within 7 days of delivery, subject to the following conditions:
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. Returned garments will be quality control inspected before processing a refund.
- Items must be sent back within 7 days of delivery, together with original proof of purchase or order number. We suggest trying on all purchases straight away to ensure you can return items within the returns timeframe.
Full priced items are eligible for refunds, subject to the above conditions. Please note all shipping charges are non-refundable, only the paid price of the garment will be refunded.
HOW TO RETURN
Send an email to email@example.com listing your contact details, order number, the item you want to return & whether you would like to exchange/return/credit along with the reason. This must be done within 7 days of the delivery date.
Sale items or items purchased during a promo are eligible for exchanges and store credits, unless marked 'final sale'. Refunds will not be accepted on any sale item unless faulty.
Items marked 'final sale' cannot be returned or exchanged. All sales are final.
If you are unsure of your size, please email firstname.lastname@example.org and our customer service team will be more than happy to assist.
HOW TO EXCHANGE
To exchange for an alternative size or style, please email email@example.com with your invoice information. Our team can gladly assist with any fit or product queries. Exchange requests must be made within 7 days of receiving your order. You will receive a store credit to use on your new item.
Please note this policy does not extend to faulty garments. Under the Australian Consumer Law, we are required to repair, return or credit all faulty goods. Please email firstname.lastname@example.org if you have a faulty garment and we will contact you directly to rectify the issue as quickly as possible.
- US orders: a return shipping label can be provided for $10 USD. Payment will be deducted from your refund or store credit.
- UK orders: a return shipping label can be provided for £10 GBP. Payment will be deducted from your refund or store credit.
- Rest of world: customers are responsible for return shipping.
Duties & Taxes
Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid purchase price of the garment will be refunded.