If you change your mind, we’ll gladly accept a return of any full priced item subject to the following conditions:
- The item must be returned within 7 days of delivery together with original proof of purchase or order number. We suggest trying on all purchases straight away to ensure you can return items within the returns timeframe;
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. We reserve the right to quality control inspection upon return of every garment before processing a refund.
WE WILL NOT ACCEPT RETURNS FOR REFUNDS FOR AN ITEM WHICH IS PART OF A SALE OR PROMO.
PLEASE READ OUR T&C's CAREFULLY PRIOR TO PURCHASE. SALES ARE FINAL ON ALL SALE ITEMS AND WILL NOT BE REFUNDED FOR CHANGE OF MIND. AN EXCHANGE OR CREDIT NOTE MAY BE OFFERED AT MANAGEMENTS DISCRETION.
How do I return my garment for a refund?
Send an email to email@example.com listing your contact details, order number, the item you want to return & whether you would like to exchange/return/credit along with the reason. This must be done within 7 days of the delivery date.
Please note that all refund shipping charges are the responsibility of the customer unless the garment is faulty. Unreal Fur does not cover any return postage costs unless the garment is faulty.*
*Unreal Fur will pay for the re-sending of exchanges, but not for the cost of the delivery back to us.
How do I exchange my garment?
Exchanging for a different size:
We can make a direct exchange if your new item is the exact value of the original purchase. If you wish to exchange for a different size in the same colour or shape please email firstname.lastname@example.org with your invoice information. Exchange requests must be made within 7 days of receiving your order.
Exchanging for a different style:
If you wish to exchange for an item with a different value, you will need to email email@example.com with your request and we can either charge the difference to your card or organise payment via the phone.
Please note this policy does not extend to faulty garments. Under the Australian Consumer Law, we are required to repair, return or credit all faulty goods. Please email firstname.lastname@example.org if you have a faulty garment and we will contact you directly to rectify the issue as quickly as possible.
Please note all shipping charges are non-refundable. All garments are to be returned at the customer’s expense. Shipping may be reimbursed at the discretion of Unreal Fur for faulty garments. Should the garment be returned to Unreal Fur, only the paid price of the garment will be refunded to you.
DUTIES & TAXES
Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid purchase price of the garment will be refunded.